Information We Collect

We may collect the following types of personal information:

• Contact Information: name, email address, phone number
• Appointment and service details when scheduling or requesting sessions
• Health-related information you choose to share during evaluations or intake. When records include protected health information (PHI), they are safeguarded under HIPAA and applicable state law
• Technical information such as IP address; browser type; device identifiers; and browsing behavior collected through analytics tools
• Communications you send us, including emails; forms; and messages

Note: NeuCognition provides services exclusively to adults ages 18 and older. Our website and services are not directed to or intended for individuals under 18, and we do not knowingly collect information from anyone under that age.

How We Use Your Information

We use your personal information to:

• To schedule; manage; and deliver services
• To respond to requests and communications
• To operate; maintain; and improve our website
• To ensure security and comply with legal requirements

We do not sell personal information.

Cookies and Analytics

Cookies and similar technologies may be used to improve site performance and understand visitor behavior. You may disable cookies through browser settings; some functions may not work if cookies are blocked. Our systems may not respond to “Do Not Track” signals.

Our systems may not respond to "Do Not Track" signals, but we respect all applicable privacy laws.

Third-Party Platforms

Some services involve third party applications for scheduling or secure data exchange. When you create accounts in those platforms, their terms and privacy policies apply. We disclose only what is necessary to deliver requested services. Platform availability is not guaranteed and does not affect your plan obligations.

Data Security

We maintain administrative; technical; and physical safeguards to protect information, including access controls and encrypted transmission where appropriate. No system is entirely secure.

Your Rights

Depending on applicable law, you may have rights to access; amend; restrict; or delete your information. We may verify your identity before fulfilling a request.

Data Retention

Evaluation and session documentation is retained for seven years from your last visit unless a longer period is legally required. Non-required records may be deleted upon verified request when permitted by law.

Terms of Use

By accessing this website or engaging with our services, you agree to the following terms.

Eligibility

NeuCognition serves adults ages 18 and older. By using this site or engaging our services, you affirm you are at least 18 years old.

Nature of Services

NeuCognition provides nonmedical wellness services. Nothing on this site or in our sessions constitutes medical advice; diagnosis; or treatment. You should consult licensed medical providers regarding medical conditions or care decisions.

Intellectual Property

All content; logos; and materials on this site belong to NeuCognition or its licensors. They may not be copied; distributed; or used without written permission.

Acceptable Use

You agree not to misuse this site; interfere with its operation; attempt unauthorized access; or submit unlawful content.

Third Party Links

External websites and applications linked from this site are governed by their own policies. NeuCognition is not responsible for their content or practices.

Limitation of Liability

Services and site content are provided “as is.” NeuCognition disclaims warranties of any kind and is not liable for indirect; incidental; or consequential damages arising from use of the site or services to the maximum extent permitted by law.

Governing Law

These terms are governed by the laws of the State of Florida.

HIPAA Notice of Privacy Practices

This section describes how NeuCognition may use and disclose protected health information (PHI) and outlines your rights under HIPAA.

Your Rights:

• Access: request a copy of your PHI
• Amend: request corrections to your PHI
• Restrictions: request limits on certain uses or disclosures
• Confidential communications: request alternative contact methods
• Accounting of disclosures: request a record of certain disclosures
• Paper copy: receive a paper copy of this notice upon request

We will respond to written requests within time frames required by law.

Our Uses and Disclosures

We may use or disclose PHI for:

• Coordinating and documenting services
• Processing payments or invoices
• Internal quality improvement; auditing; and compliance
• As required by law, including for public health; law enforcement; or to prevent a serious threat to health or safety

Other uses or disclosures require your written authorization, which you may revoke at any time in writing.

Our Responsibilities

We are required by law to maintain the privacy of PHI; provide this notice; and follow it. If a breach of unsecured PHI occurs, we will notify you as required by law.

Questions or Complaints

Contact our Privacy Contact with questions, rights requests, or complaints.

You may also contact the appropriate regulator regarding your privacy rights; no retaliation will occur.

Nonmedical Statement

NeuCognition offers advanced, nonmedical wellness services designed to support quality of life; cognitive function; and vitality. These services are not medical care; do not provide diagnosis or treatment; and outcomes are not guaranteed.